Payment and Booking
A deposit amounting to 20% of the total tour cost is required at the time of booking. This can be made via debit/credit card or bank transfer. The remaining balance is due 30 days prior to the commencement of the tour, payable through either debit/credit card or bank transfer.
Bookings for our tours must be made exclusively through our designated email address: sales@atos.co.tz. A booking is deemed confirmed only once a 20% deposit of the total tour cost has been received. We will send all booking confirmations and related communications to the provided email address.
Bank Transfers
Payments via bank transfer are accepted. However, all associated transaction fees, including those from intermediary banks, must be borne by the sender. Should the received amount be less than the invoiced total due to these fees or any other reason, the difference must be compensated by the client prior to the commencement of the tour.
Credit Card Transaction Fees
We accept major cards, including Visa and MasterCard. A 3% transaction fee will be applied to credit or debit card payments where applicable.
Payment Notification
As soon as any funds are received into our account, we will promptly notify the guest, specifying the exact amount that has been deposited.
Short-Notice Bookings
For tours commencing within 30 days from the date of booking, the entire payment must be made upfront to secure the arrangements and facilitate a smooth experience.
Tanzania National Parks
Tanzania’s national parks generally operate according to official opening hours and regulations established by the relevant authorities. All clients are required to adhere strictly to the regulations established by the government and park authorities while visiting these areas.
Travel Insurance
Clients are strongly urged to obtain comprehensive travel insurance from a reputable insurance provider. Appropriate insurance can provide protection against medical emergencies, trip cancellation, baggage loss, delays, evacuation, and other travel-related risks.
Special Arrangements
We strive to accommodate any special requests made at the time of booking. This includes, but is not limited to, arrangements for cakes, engagement surprises, wheelchair accessibility, dietary requirements, and other special requests.
To ensure proper arrangements, please notify us of any such requests during the booking process.
Accommodation Alterations
ATOS reserves the right to make modifications to accommodation arrangements if circumstances require such changes. Where possible, suitable alternative accommodation will be arranged.
Visa Application and Entry
Clients are responsible for ensuring that they have the appropriate visa, passport, permits, and other travel documents required to enter Tanzania.
Visa and entry requirements may vary depending on nationality and may change from time to time. Clients should verify the applicable requirements before travelling.
Check-In and Check-Out Procedures
Standard hotel check-in time is generally 2:00 PM, with check-out generally scheduled for 10:00 AM. Requests for early check-in or late check-out may be accommodated subject to availability and may result in additional charges.
Vaccinations, Health Precautions, and Requirements
Travelers are advised to stay updated with applicable vaccination and health recommendations before travelling to Tanzania.
Clients should consult a qualified medical professional regarding vaccinations, malaria prevention, medications, and other appropriate health precautions.
Travelers should also take reasonable precautions against mosquito bites and maintain good hydration during their trip.
Itinerary Changes
While we make every effort to adhere to the itinerary agreed upon with the client, unforeseen circumstances such as adverse weather conditions, road conditions, wildlife movements, government regulations, park restrictions, or other circumstances beyond our control may necessitate changes.
ATOS reserves the right to make reasonable modifications when necessary for safety, operational, or other legitimate reasons.
Safari Vehicles
Safaris are conducted using suitable and properly maintained safari vehicles. Vehicle type and passenger capacity may vary depending on the itinerary, group size, destination, and operational requirements.
Safari Tour Experience
Our safari tours offer an immersive experience within national parks and other natural environments. Guests should be prepared for an authentic wildlife experience, which may include hearing natural sounds such as animal calls, roars, and other nocturnal noises.
Wildlife sightings cannot be guaranteed because animals move freely in their natural habitat.
Tanzania National Parks Etiquette
While exploring Tanzania’s national parks, clients are expected to respect and adhere to park regulations and etiquette guidelines.
This includes refraining from feeding, touching, disturbing, or approaching wildlife inappropriately. These measures are intended to ensure the safety of guests and the wellbeing of wildlife.
Client Data Confidentiality
All personal data provided by clients, including passport details, ages, contact information, and itineraries, is treated with utmost confidentiality.
This information may be shared only with ATOS and trusted partners, such as lodges, camps, hotels, transport providers, and other service providers where necessary to arrange and deliver the requested tour services.
We take reasonable measures to protect client information from unauthorized access, disclosure, or misuse.
Cancellation Policy
Cancellation charges based on the entire tour price are as follows:
From booking date to 30 days prior: 20%
29 to 15 days prior: 50%
14 to 7 days prior: 75%
6 days or less prior: 100%
Certain accommodations, airlines, or other service providers may have stricter cancellation policies. Where applicable, affected clients will be informed of the relevant conditions.
Adjustment for Government Taxes
In the event that government taxes, park fees, conservation fees, permits, or other mandatory charges change, ATOS reserves the right to adjust its rates accordingly.
Any applicable changes will be communicated to the client.
Reservation Cancellation Policy
Should the required deposit not be received within the agreed period, or if the full payment is not settled 30 days before the arrival date, ATOS reserves the right to cancel the booking.
Liability and Risk
Liabilities are determined by the applicable laws and regulations of Tanzania. ATOS takes reasonable measures to provide safe and professional tourism services.
However, due to the nature of travel and tourism activities, certain risks are inherent. To the extent permitted by applicable law, ATOS is not responsible for:
Property damage or loss beyond ATOS’s reasonable control.
Health issues, injuries, or death resulting from circumstances beyond ATOS’s reasonable control.
Changes in the itinerary due to road, weather, wildlife, or other unforeseen conditions.
Delays resulting directly or indirectly from missed transportation connections or third-party transportation providers.
Complications arising from wars, civil unrest, natural disasters, government restrictions, or other unforeseen circumstances.
Losses or additional expenses resulting from events beyond ATOS’s reasonable control.
Comprehensive travel insurance is strongly recommended.
Unexpected situations may arise before or during a vacation and may result in a trip being shortened, modified, postponed, or cancelled. Due to costs and commitments incurred in arranging travel services, cancellations after booking may result in applicable financial penalties according to the cancellation policy above.
Acceptance of Terms
By making a booking with ATOS, the client confirms that they have read, understood, and agreed to these Terms & Conditions.
